Sandhollow Homes Warranty Information

Home Warranty Letter

Home Warranty Booklet

Important Warranty Information

Congratulations on the purchase of your new home! We are honored to be your builder and provide you with quality and excellence, even after closing.

Warranty Coverage

We have partnered with 2-10 Home Buyers Warranty, the nation’s leading provider of structural warranties, to provide you the industry’s most comprehensive protection available. Your warranty includes protection against workmanship and distribution systems defects, as well as structural defects throughout the warranty term specified on your Certificate of Warranty Coverage.

Warranty Service

In addition to the provided warranty coverage, we are providing you an enhanced warranty service, Front Line Warranty Service (FLWS), administered by 2-10 Home Buyers Warranty. Front Line Warranty Service will be your dedicated team for all warranty-related service requests and questions.

Submitting Warranty Requests

To submit your warranty service request, follow the steps below:

Go to https://secure.2-10.com/homeowner/account/login select "Sign In". If you are a first-time user, choose “Sign Up Here”.
Select Service Requests to create your warranty service request. When you have created your complete list, click Submit to send your request for processing.
Once your request is submitted, a FLWS team member will reach out to both you and your builder

*If you cannot access the homeowner portal or experience technical difficulties regarding your request, please contact the Front-Line Team by phone, 1-800-811-8787 or email flws@2-10.com.

Emergency Warranty Requests

If you experience an emergency warranty-related situation such as no hot water, total loss of electricity or complete lack of heating or cooling, please notify the FLWS team and then reach out directly to the appropriate contractor.

Plumbing: Silverline Electric and Plumbing | 509.544.8840

Electrical: Silverline Electric and Plumbing | 509.544.8840

HVAC: Air Tech Services and Filters | 509.392.2021

Welcome Home,
Sandhollow Homes

In full disclosure, I am one of the listing agents for Sandhollow Homes at Sundance Estates in Richland. That aside, I am also an owner of a Sandhollow Home. My search for our home originally did not include new construction. However as this home neared completion we felt drawn to it, it felt like our home. Had I embraced this sooner I could have selected all the finishes myself, moved a wall or window, added upgrades to suit our lifestyle. But they have thought of it all and have their floor plans and features dialed in-and we were sold. The floor plan was perfect for my family with large rooms, high ceilings, split bedroom layout, enormous kitchen island, wall oven and microwave built in near a convenient prep area, and a range hood (no over the stove-top micro for this gal) with 5 burner gas cooktop! I have sold homes for many builders in our area, and I come from a family with a custom home construction business. Sandhollow builds a solid home for a competitive price, builds quickly without compromising, and I'm proud to represent them as a listing agent and my family is super happy living in our new home.

Jessica Johnson December 1, 2020

This is the most trustworthy builder in the Tri-Cities. Attention to detail, trust and workability are such important things when building a new home. We love ours and feel that our forever home was worth the wait.

Melinda Holloway January 6, 2021

We purchased a Sandhollow home in 2010 and lived in the home until 2020. We sold the home and nothing needed upgraded or repaired after 10 years. That is true quality. I would not hesitate to purchase another home from them. The best in the business!

Dylan & Sheri Lynn Miller December 4, 2021

We just moved into our new Sandhollow home and couldn’t be happier! Our experience building our new home was made super easy. Sandhollow’s basic packages are upgrades for a lot of other home builders and their allowances are more than adequate to allow full choice and customization of your home. This company is very honest, helpful, and responsive to their customers needs!

Chris Alley January 15, 2020

I've owned my Sandhollow home for 4 years now, not one issue with workmanship or materials. Buy a new or resale Sandhollow home and you will be very happy the value for the money.

David Mordue December 13, 2024

This builder gets it! I know the owner personally and also have done some work for them. Just a great overall operation. I recommend them to anyone who is thinking of building a home. They are An honest builder that walks you through the building experience from start to finish with your best interest in mind. Quality and value can be achieved when building a home. Give them Call.

Dave Schlotthauer February 16, 2017

This was our first new construction home we have purchased. Sandhollow Homes made it an incredible experience, they responded to our changes and listened when we had concerns. After taking possession of home they have responded quickly to any repairs that have been needed. Shout out to Tyler, he helped make this a great choice in home builders.

J McKinney February 2, 2025